Eleven O One tries to ensure that you have a hassle free experience with us and you can buy with confidence. 

We allow for a return/exchange to be made for a period of 14 days from the date of delivery. 

For all returns or exchanges, please email us at All requests are processed within 48-72 hours of you writing to us.

Once your order is received back, the QC Team will check for quality. Please ensure the products are not used, worn, washed or damaged.

All return shipments take 10-14 working days to be delivered back us - both in case of returns and exchanges.  

Refund payments are processed within 10 working days of us receiving the garments and exchanges sent out immediately with a 3-5 day delivery time.

Sale items are not eligible for returns, and can only be exchanged for a different size or style. 

In case of COD returns, we will be able to refund the amount only into your Bank account. For the same kindly share the Beneficiary Name, Bank Account number and Bank IFSC code.

 All refund payments are made after subtracting the shipping amount (Rs. 150)